Online Banking Security Upgrade
The federal government has mandated certain standards for online banking security to ensure the confidentiality and security of consumer financial accounts. In response, we are upgrading your online account security.
When you log into your accounts through online banking, you will be asked to change your username to something other than your account number. You will also be asked to update your security question with a “one time access code.” We’ve provided helpful information below about this process and FAQs
You may register multiple computers. However, be mindful that registering a computer that is shared with people you do not know, such as at libraries, hotels, or airports, is equivalent to lending your ATM or Debit card and PIN to a stranger. You should only register personal devices.
Below are the steps to receive your one-time access code and register your personal device:
Step 1
If you registered your computer and did not answer your security question, when logging in, then you can skip this step. If your computer was not registered and you had to answer your security question then select "click here" under "QA Having Trouble?". You will be prompted to answer your security question before proceeding to EMFA setup.
Step 2
Let us know how you want to be contacted when we need to confirm your identity
. The one-time access code can be sent to you via text, automated voice call, or email. You may add as many as five numbers or email addresses for each category.
Step 3
If you select your mobile phone in Step 1, you will be asked immediately to activate the mobile phone with a code sent via a text message. Once activated, the mobile device can be used to perform one-time access verification.
Step 4
Confirm you have entered all possible communication channels by clicking the “Save and Continue” button. Remember to register any mobile, phone, or email accounts you may use at home or work.
Step 5
Choose your preferred method of communication. If you added your cell phone as a communication option, you can select your cell phone by clicking on the yellow arrow under the heading “Text Message”, and the access code is sent via text.
Step 6
Once you have received your one-time access code, type it in the dialogue box ,on your computer screen, and click the “Continue” button.
Step 7
If the computer you are registering is your own private personal device select “Yes” by clicking on the round button next to the word “Yes.” This will register the device you are currently using and you will not have to request a one-time access code the next time you login.
Step 8
You will be prompted to change your Username to something other than your account number. The prompt will guide you through the process.
Please let us know if you have any questions. We’re happy to help.
