We're excited about our computer system upgrade coming later this summer, which will allow us to serve you even faster and better. We've spent nearly two years planning and preparing for the new computer system to ensure that it meets all of our needs and minimizes member impact related to the transition.
For the most part, you won't even know things have changed, except that there will be a Friday, Saturday, Sunday, and partial Monday later this summer where all branches will be closed, and all members will experience some service interruptions as we make the final transition from the old system to the new system.
We are committed to keeping you informed, and we have created a list of frequently asked questions that will help. We'll also update the information here on our website, and provide additional detail through our member newsletter, mail sent to the address on your account, email, our branch locations, as well as other ways to keep you informed.
What is the "core computer system"?
The core computer system is the software and supporting hardware that Kitsap Credit Union uses to maintain members' deposit and loan accounts, and to process transactions.
Why are you updating the core computer system?
In a nutshell, we want to serve you better!
We've been serving our members on the same core computer system for the past 22 years. As we grew, we added numerous software and hardware systems outside the core to help meet our needs. These outside-the-core workarounds have presented increasing challenges, such as the inability to quickly implement new products and services our members want and need, and creating a number of inefficient manual processes.
We're excited to move to a state-of-the art core computer system that brings with it the flexibility to serve members faster, add products and services more quickly, reduce staff training time, and automate existing manual processes.
How does this affect me?
We have spent the last 18 months planning and preparing for the computer upgrade to ensure minimal member impact related to the transition of changing systems.
There will be a Friday, Saturday, Sunday, and partial Monday later this summer, where all branches will be closed, and all members will experience some service interruptions as we make the final transition from the old system to the new system. We are committed to giving you as much notice as possible before this takes place and will communicate through our website, email, and notifications mailed to the address on your account.
How does the upgraded computer system benefit me?
Following the upgrade, we expect that you'll have an even better member experience. For example, our new account opening and loan application processes will be streamlined, and we'll be able to issue debit or credit cards instantly at branch locations. We're also planning for additional products in the future, such as photo check deposit and more robust business account services, which the new core computer system easily accommodates.
When will the upgrade occur?
The core computer system upgrade will occur later this summer. We will conduct a series of intensive testing for the next few months to ensure that every type of account, transaction, service, and task is operating properly on the new system. Upon our final test, we'll complete a readiness assessment, and with anticipated great results, we will announce the date of the upgrade to our members.
Will the credit union be closed during the upgrade?
KCU branches will be closed for a Friday, Saturday, Sunday, and partial Monday later this summer, and all members will experience service interruptions while we make the final transition from the old system to the new system. We are committed to giving you as much notice as possible before this takes place and will communicate the details through our website, email, and notifications mailed to the address on your account.
Is my personal and financial information safe and secure?
Absolutely! The safekeeping of your account and personal information is of paramount importance to us. Your personal data and account information will be completely safe and secure throughout the upgrade process.
Will my account number change?
No. Your account number will not change due to the computer system upgrade.
Will my account suffix numbers change?
Just slightly. For example, if your checking account today is 123456-60, it will be 123456-0060 after the computer upgrade.
Is my online, mobile banking, or text banking changing?
No. We will maintain the same great online, mobile, and text banking service you've come to expect from your credit union. Your username and password will also remain the same - no changes necessary.
Will I need to set up online Bill Pay information again?
No. Your Bill Pay list of billers, payment accounts, pending payments, eBills, and scheduled payments will all be maintained as they are today. Additionally, your transaction and Bill Pay history will be available and will be maintained for a rolling 12 months.
I set up Alerts through Online Banking. Will I need to re-establish these?
No. All of your existing Alerts will remain the same.
Will my statement have a new look?
Yes. Your statement will have a new and improved look and feel. We will share a sample of the new statements in the next few months to help you become familiar with the new layout.
Will there be a delay in receiving my statements because of the computer upgrade?
No. You can expect your statement to arrive within normal delivery timeframes.
Will our transaction receipts also have a new look?
Yes. Your receipts will be a bit smaller and formatted a little differently. You will also have added convenience. Following the upgrade, you will have the option to receive either a paper receipt, or have your transaction receipt emailed to you. We will share a sample of the new receipts in the next few months to help you become familiar with the new layout.
Will I need to order new checks?
No. Your current checks will work exactly the same before, during, and after the computer system upgrade.
Will I need a new ATM, debit or credit card?
No. Your current ATM, debit, and credit cards will work exactly the same. During the upgrade weekend later this summer, there may be some daily limitations on ATM, debit, and credit card transaction amounts.
Will my ATM, debit, or credit card PIN number change?
No. Your personal identification number, or PIN, will remain the same before, during, and after the computer upgrade.
We're adding a convenient service with the upgrade. We'll be able to reissue your existing Personal Identification Number (PIN) through the phone, 24 hours a day, 7 days a week with validated security information.
Will the credit union's routing number change (also known as the "ABA" number)?
No. The routing number will remain the same, 325180223.
What about my automatic payments and deposits?
All of your automatic payments and deposits, including direct deposits, payroll deductions, and any automatic transfers you have established, will continue as usual.
Will Cashline - the telephone banking system change?
No. You'll be able to enjoy the same great options and convenience with Cashline, our automated telephone banking system.
Where can I get more information about the computer upgrade?
We are committed to keeping you informed. Look for more details and information coming soon to your mailbox and our website. If you have specific questions about the upgrade, please feel free to ask your friendly local branch employees or give us a call us at 800-422-5852.