Kitsap Credit Union aims to identify and test against the most prevalent and secure browsers in use among those users.
After reading the browser software table below, we hope our members can determine when it is appropriate to report a browser-related issue to Kitsap Credit Union call center for research and resolution, and when it may be more appropriate to suggest a browser upgrade.
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Portions of Online Banking or your Web Center site may be responsive, meaning the viewable content conforms to the size of a user's browser window. If the content is marketed as responsive, the Browser Policy's Tier 1 support is extended to cover screen sizes from 320 pixels to 1170 pixels wide. Content wider than 1170 pixels will be classified as Tier 2 support while screen sizes less than 320 pixels are unsupported.
NCR's Digital Banking Quality Assurance teams will use iPhones, iPads and Android devices for testing Mobile Safari (iOS) and Mobile Chrome (Android OS) browsers. Due to the frequency of updates for these devices, platforms, and software, the Digital Banking team will limit testing to the latest version of the browsers and operating systems. Devices used for testing will represent a few of the most popular devices on the market. While not all device/OS/software combinations can be reasonably tested for every release, the Digital Banking team will research any issues presented on devices that are currently supported by a major manufacturer, generally available, running the latest OS, and using the latest Mobile Chrome (Android OS) or Mobile Safari (iOS) software.
Microsoft's Internet Explorer browser has a legacy rendering feature called Compatibility View. It allows older web sites to render pages according to a legacy set of rules to better display older web pages. This mode is effective in taking old websites that are not designed according to modern web standards and rendering them in such a way that users would be able to see and access the content as the authors intended. Compatibility View can be triggered by a web page that is not standards-compliant or can be explicitly enabled by the user.
NCR's Digital Banking designs its solutions according to the latest web standards and practices to function fully without the need for Compatibility View. Because Compatibility View is designed to render web pages that are not standards-compliant and can cause standards-compliant pages to render incorrectly, we do not support issues with our offerings related to the viewing of the pages in Internet Explorer Compatibility View. If users have Compatibility View enabled for any of NCR's Digital Banking offering and are experiencing any difficulties, the first step for remediation is to disable the feature.
Mobile browsers are web browsers that are optimized to effectively display web content on mobile devices. Digital Banking's Refreshed and Responsive User Interface will now support smaller screen sizes, such as mobile devices. Once your financial institution releases the Responsive User Interface, your Mobile Browser Policy and Online Banking Browser Policy will become merged.
If you have not updated to the New Refreshed and Responsive User Interface, please note that while Digital Banking products may work from a Mobile Browser, these browsers are unsupported. Instead, please refer your users to the Mobile Web Banking product for use and have your team reference the accompanying product documentation for browser support.