Losing a loved one is never easy - please accept our condolences. As you navigate through your loved one's financial affairs, we're here to help. We have provided the information below related to our role in the process, and invite you to call us to discuss your specific situation. We also recommend you contact your financial and legal advisors for assistance. Call our Contact Center at 800-422-5852 or visit a nearby branch for assistance.
Please gather the following information for the decedent: full legal name, date of death, and other helpful Information, such as Social Security Number, and account number.
Obtain a certified copy of the death certification. You can fax or submit a legible photocopy to us; however, depending on the circumstances, we may require a certified copy. Once we receive the death certificate, additional documents may be requested.
Top 5 most frequently asked questions:
Yes, you can send or bring in a photocopy of the death certificate as long as it is clear and legible. In some circumstances, we may require a certified copy.
Each situation and account may be slightly different, but in addition to a copy of the death certificate, you may be required to provide: a certified copy of the death certificate, Letters of Testamentary or Letters of Administration, or claiming affidavits. In some cases, other documents may be required, such as trust documents, an estate EIN, or proof of name change.
Each situation and account may be different. In most cases, funds will be released as soon as KCU has received all required documents. However some claiming affidavits mandate waiting periods.
Some common items that you may need to address include: how to address any outstanding balances for home loans, vehicle loans, credit cards; whether there are any safe deposit boxes or automatic payments to cancel, i.e. water, electricity, gas, garbage; and notifying Social Security or other government agencies sending regular deposits.
A personal representative (sometimes called executor) is responsible to report the death to all creditors of the estate and give them an opportunity to file a claim against the estate. The personal representative will also collect and provide information in order to consolidate assets and resolve the liabilities of the estate and disburse any remaining funds according to the decedent's wishes. Probate is the court process followed to resolve a decedent's estate; part of the process will be to designate and authorize a personal representative.